Configure your hub to meet your needs
Chatnels provides you with powerful tools to grow and scale your organization.
Chat Management Tools
What are Lines?
- Lines help you organize chats in designated topics or departments
- Direct Lines are each team member’s Personal Line where chats can be initiated or transferred directly
What are Hosts?
- Assign members of your team as Hosts to view chats on Lines together as a team
- Hosts can assist with incoming chats on a Line they are assigned to
- All Hosts on a Line can see an ongoing chat, even when you’re not assisting a particular person
Chat Navigation
- Seamlessly collaborate with your team for complex inquiries by inviting them into chat sessions on-the-fly
- Save chat context in one place using chat transfer for painless user hand-offs
Inbox Manager
- Avoid agent collision and inbox confusion by monitoring chat statuses to prioritize urgent interactions
- Track how engagements are going and transfer chats to the right person for the right tasks
Reports & Analytics
- Track team chat usage and make data-driven decisions
- Identify optimization opportunities and enhance workflow efficiency with a detailed reports dashboard
Speed Up Development With a Flow Bot
Bot Assessments
Build Robust Workflows
- Design directly on the platform
- Drag, drop, and connect nodes to create logical flows and paths
- Generate conversational assessments and automate repetitive tasks
Conversational Flows
Customize Rule-Based Bots
- Build multiple bots that answer your FAQ and client inquiries
- Input vales, trigger action responses, and tag conversations
- Route users towards resources or representatives with conditional logics
Bot Configurator
Configure & Deploy
- Assign your bots to specific inquiries or topics
- Integrate with your business’ systems using webhooks
- Configure and deploy bots on-demand, then assign them to your line and watch them go live
Standalone
Your user interaction hub, configurable, customizable, and white-labelled. No coding required.
Embeddable
Elevate your mobile or web app all in one place, all under your own brand.
